Plain English Summary: hot77 collects your information to run your account, process payments in PKR, verify your identity, and keep the platform safe. We do not sell your data to advertisers. We share it with payment processors and game providers only when necessary. You have the right to see, correct, or delete your data at any time by contacting us. The full details are below.
1 Who We Are
hot77 operates the online gaming and sports betting platform accessible at hot77.click. References to "hot77", "we", "us", or "our" throughout this Privacy Policy refer to the platform and its operating entity responsible for processing the personal data of Pakistani players who register, deposit, play, or otherwise interact with the hot77 platform.
hot77 is the data controller for the personal information you provide when registering or using the platform. This means hot77 determines the purposes for which your personal data is collected and the manner in which it is processed. If you have any questions about this Privacy Policy or about how hot77 handles your data, contact our support team at support@hot77.click.
This Privacy Policy applies to all products and services offered on the hot77 platform, including live casino games, sports betting, slots, Teen Patti, crash games, baccarat, card games, deposit and withdrawal services, bonus programmes, and customer support interactions.
2 Data We Collect
hot77 collects only the personal data it genuinely needs to operate your account, process your transactions, verify your identity, and comply with applicable legal and regulatory obligations. The categories of data we collect are described below.
When you create a hot77 account, we collect: your full name, date of birth, phone number, and the password you set (stored as a secure hash — not in readable form). This data is required to create and identify your account.
When we require identity verification — which is standard before processing larger withdrawals or as part of anti-money laundering compliance — we may request copies of: your National Identity Card (CNIC), passport, driving licence, or other government-issued photo identification. We may also request proof of your payment method ownership, such as a screenshot of your Easypaisa or JazzCash wallet showing your registered number.
hot77 records all deposits, withdrawals, bets placed, and game outcomes associated with your account. This includes the payment method used (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, Visa/Mastercard), transaction amounts in PKR, timestamps, and transaction reference numbers. We do not store full bank account or card numbers on our servers — payment data is handled by our certified payment processor partners.
When you access hot77, we automatically collect: your IP address, device type (mobile, tablet, or desktop), operating system, browser type and version, session timestamps, and pages visited within the platform. This data is used for security monitoring, fraud prevention, and platform performance optimisation.
When you contact hot77 support — via live chat or email — we retain the content of that conversation. This helps us resolve ongoing issues, review complaint outcomes, and improve support quality. Chat and email records are kept for a defined period as described in Section 7.
| Data Category | Examples | Why Collected |
|---|---|---|
| Registration Data | Name, DOB, phone number | Account creation and identification |
| Identity Documents | CNIC, passport scan | Age and identity verification; AML compliance |
| Transaction Data | Deposit/withdrawal amounts, payment method | Payment processing, financial record-keeping |
| Device & IP Data | IP address, device type, browser | Security, fraud prevention, platform performance |
| Gameplay Data | Bets placed, game results, session duration | Account history, responsible gaming monitoring |
| Support Communications | Live chat, email content | Complaint resolution, support quality review |
3 How We Use Your Data
hot77 uses the personal data it collects for the following specific purposes. We do not use your data for any purpose other than those listed below without obtaining your separate consent first.
- Account management: Creating, maintaining, and securing your hot77 account; authenticating your login; processing password resets; and managing account settings and preferences.
- Payment processing: Accepting deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card; processing withdrawal requests to your verified payment method; and maintaining a complete PKR transaction history for your account.
- Identity verification and fraud prevention: Verifying your age, identity, and payment method ownership as required by anti-money laundering regulations; detecting and preventing fraudulent account activity, bonus abuse, and multi-accounting; and flagging transactions that suggest money laundering or other financial crimes.
- Gameplay and platform delivery: Delivering the games and betting products you access on hot77; recording bet results; processing promotional bonus awards; and maintaining your game history within your account.
- Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling; administering self-imposed deposit limits, cooling-off periods, and self-exclusion requests; and contacting players who show behavioural indicators of gambling harm.
- Customer support: Responding to your support queries and complaints; tracking unresolved issues; and reviewing past support interactions when a complaint is escalated.
- Legal and regulatory compliance: Retaining financial and identity records for the periods required by applicable anti-money laundering and financial services regulations; cooperating with lawful requests from law enforcement or regulatory authorities.
- Platform communications: Sending transactional messages about your account, including deposit confirmations, withdrawal notifications, bonus activations, and security alerts. hot77 does not send unsolicited marketing messages without your explicit opt-in consent.
4 Legal Basis for Processing
hot77 processes your personal data on the following legal bases, each applied to the specific purposes described in Section 3:
- Contractual necessity: Processing required to perform the contract between you and hot77 — including account operation, payment processing, and delivering games and betting products. Without this processing, hot77 cannot provide its services to you.
- Legal obligation: Processing required to comply with applicable legal requirements, including anti-money laundering laws, age verification obligations, and financial record-keeping requirements.
- Legitimate interests: Processing necessary for hot77's legitimate business interests, including fraud prevention, security monitoring, platform performance analysis, and responsible gaming monitoring — provided those interests are not overridden by your rights and interests.
- Consent: Where hot77 relies on your consent — for example, for optional marketing communications — you may withdraw that consent at any time by contacting support or adjusting your account notification preferences.
5 Sharing Your Data
hot77 does not sell your personal data to any third party, including advertisers, data brokers, or marketing companies. Your data is shared only with the categories of third parties listed below, and only to the minimum extent necessary to deliver the relevant service.
hot77 shares transaction data with its payment processor partners — including the operators behind Easypaisa, JazzCash, NayaPay, SadaPay, IBFT clearing systems, and card payment gateways — as required to initiate and confirm deposits and withdrawals. These processors are contractually bound to handle your data securely and are not permitted to use it for their own marketing purposes.
For live casino games and certain RNG products, hot77 streams content from third-party certified game providers such as Evolution Gaming and Pragmatic Play. These providers may receive a session token and gameplay data to deliver the game to your device. They do not receive your full personal profile and are bound by their own certified privacy and security programmes.
Where hot77 uses a third-party identity verification service to check the authenticity of documents submitted during account verification, your submitted document images and personal details are shared with that provider for the verification check only. Results are returned to hot77 and the original data is not retained by the verification provider beyond the period required for audit purposes.
hot77 will disclose your personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, or when hot77 reasonably believes disclosure is necessary to prevent fraud, money laundering, or other criminal activity. hot77 will not disclose more data than is legally required in any such situation.
All third parties with whom hot77 shares personal data are subject to data processing agreements that require them to protect your information to the same standard as hot77 and to use it only for the specific purpose for which it was shared.
6 Cookies and Tracking Technologies
hot77 uses cookies and similar tracking technologies on its platform. A cookie is a small text file stored on your device when you visit a website. hot77 uses the following categories of cookies:
| Cookie Type | Purpose | Can Be Disabled |
|---|---|---|
| Essential / Session | Maintain your login session, remember your account state between pages, process transactions | No — the platform cannot function without these |
| Security | Detect suspicious login activity, prevent cross-site request forgery (CSRF), identify anomalous session behaviour | No — required for account security |
| Performance / Analytics | Understand how pages are used, identify slow-loading areas, improve platform speed and reliability | Yes — via your browser settings |
| Preference | Remember your language, game layout, and display preferences between sessions | Yes — disabling will reset preferences each visit |
hot77 does not use third-party advertising cookies or any cross-site tracking cookies that would allow advertisers to build a profile of your browsing behaviour for targeted advertising. You can control non-essential cookies through your browser settings. Disabling essential cookies will prevent the hot77 platform from functioning correctly.
7 Data Retention
hot77 retains your personal data for only as long as is necessary for the purpose for which it was collected, or as required by applicable legal obligations. The following retention periods apply:
- Account data: Retained for the duration of your account and for 5 years after account closure, in line with anti-money laundering record-keeping requirements.
- Identity verification documents: Retained for 5 years after the date of submission or account closure, whichever is later.
- Transaction records: Retained for 5 years from the date of each transaction, as required by financial record-keeping regulations.
- Gameplay data: Retained for 2 years after account closure for responsible gaming monitoring purposes and dispute resolution.
- Support communications: Retained for 2 years after the conversation is closed.
- Device and session logs: Retained for 6 months for security and fraud investigation purposes.
When your data reaches the end of its retention period, it is deleted from hot77's systems or anonymised so it can no longer be associated with you. Backup systems are purged on a rolling 30-day cycle, so deleted data may persist in backups for up to 30 additional days before being permanently removed.
8 Data Security
hot77 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- TLS/SSL encryption for all data transmitted between your device and the hot77 platform
- Encryption of sensitive data fields (including identity document images and payment references) at rest in our databases
- Passwords stored as salted cryptographic hashes — never in readable form, and inaccessible to hot77 staff
- Access to personal data restricted to hot77 team members on a strict need-to-know basis, with access logs maintained
- Regular security reviews of platform infrastructure, including penetration testing
- Automated anomaly detection systems that flag unusual login or transaction behaviour for manual review
No system can guarantee 100% security. In the event of a data breach that is likely to result in a risk to your rights or interests, hot77 will notify affected players promptly and take all available steps to contain and remediate the breach.
You also have a role in keeping your account secure. Use a strong, unique password for your hot77 account and do not share it with anyone. hot77 will never ask for your password via email or chat. If you suspect your account has been accessed without your authorisation, contact support immediately.
9 Your Rights Over Your Data
As a hot77 account holder, you have the following rights with respect to your personal data. To exercise any of these rights, contact hot77 support via live chat or email at support@hot77.click. hot77 will respond to all data rights requests within a reasonable timeframe.
You can request a copy of all personal data hot77 holds about you. We will provide this in a clear, readable format within a reasonable period of your request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. Contact support with the correct information and we will update your records.
You may request deletion of your personal data. Note that we cannot delete data we are legally required to retain — such as transaction records — but data beyond those requirements will be erased upon request.
In certain circumstances, you may request that hot77 restricts how your personal data is used — for example, while a dispute about accuracy is being resolved.
Where technically feasible, you can request your personal data in a structured, machine-readable format to transfer to another service provider.
Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.
10 Children's Privacy
hot77 is strictly an 18+ platform. The services offered on hot77 are not directed at, and should not be used by, anyone under the age of 18. hot77 does not knowingly collect personal data from anyone under 18 years of age.
Where hot77 identifies that an account has been created by a person under 18, or where a player's submitted identity documents reveal they were under 18 at the time of registration, the account will be immediately closed, all bets and game activity will be voided, and deposited funds will be returned to the payment source used. No winnings generated during such a period will be paid out.
If you are a parent or guardian and believe your child has registered at hot77, contact support@hot77.click immediately with details and we will investigate and act promptly.
11 Third-Party Links
The hot77 platform may contain links to the Privacy Policy pages of third-party service providers referenced in this document, such as payment processors. hot77 is not responsible for the privacy practices of those third-party websites or services. This Privacy Policy applies only to the hot77 platform at hot77.click. We recommend reviewing the privacy policy of any third-party service before submitting personal information to it.
12 Changes to This Privacy Policy
hot77 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, we will:
- Update the "Last Updated" date displayed at the top of this page
- Notify registered players via email or in-platform notification
- For changes that significantly affect your rights or the way we use your data, provide a minimum of 14 days' advance notice before the changes take effect
Your continued use of hot77 after any updated Privacy Policy has come into effect constitutes acceptance of the revised policy. If you do not agree with a material change, you may close your account and withdraw your remaining balance before the effective date.
13 Contact and Complaints
If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a complaint about the way hot77 has handled your personal data, please contact us:
hot77 will acknowledge your data rights request or privacy complaint within 2 business days and aim to resolve it within 30 days. If you are not satisfied with how hot77 has handled a data-related complaint, you may have the right to escalate the matter to an applicable data protection authority.